Assistance desk
Plans changed? Let’s sort it out.
Date changes, cancellations, rebooking after a disruption, seats and upgrades — including bookings you made somewhere else that have gone quiet.
Support available 24/7
What the desk handles
Whatever the airline’s app is refusing to do, a human here can usually work out.
Date changes
Need to move a flight? We check the change fee and fare difference before anything is touched, and tell you the total up front.
Cancellations & refunds
We read the fare rules on your actual ticket and tell you plainly what is refundable, what is a credit, and what is lost.
Rebooking after disruption
Cancelled, delayed or missed connection — we work the carrier's rebooking options while you get on with your day.
Seats & upgrades
Specific seats, extra legroom, or moving up a cabin — we handle the request with the operating carrier.
Tell us what you need
One consultant picks this up and stays with it until it’s resolved.
How it works
- 1Send us the details and your booking reference
- 2A consultant reads your fare rules and confirms the options and cost
- 3You approve, and only then do we action it with the carrier
What we can’t promise
Change fees, refund eligibility and availability are set by the operating carrier and the fare rules on your ticket — not by us. What we can promise is a straight answer about what those rules actually say, before you commit to anything.